Email. Comments are moderated so may not appear immediately. By comparison over the 20 year investment, sharing of information, past and current customer service and commitment, Aviva, are flawless. Lines are open: Monday to Friday 9.00am - 5.00pm Email Address myinvestmentportfolio@aviva.com. For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Have you considered taking all or some of your defined contribution pension as a cash lump sum? I now want to draw the pension, and they simply do not answer my emails, I … Don't worry if you've forgotten your MyAviva password. You can also use our online form to send us your queries and complaints. Results are based on the assumption that this total includes all defined contribution pension pots you hold. In the meantime I have tried to contact them on several occasions for information - and failed! See your pension documents. Contact us form We've listened to Irish consumers and created a range of pensions which are straightforward and designed with you in mind - reducing and eliminating charges where possible and focusing on simplicity. You must confirm you have read the latest Key Investor Information Document (KIID) and the latest Supplementary Information Document (SID) when giving your instruction. They’re not employed by Aviva, and they are responsible for the advice they give. See our cookie policy for more information on cookies and how to manage them. Tel (01) 898 7950. Call us for more information. Sunday and bank holidays: Closed. Search Search site Search Visit our coronavirus help and support pages. If you are or were a member of a Friends Provident Stakeholder Scheme: If your policy number starts with a 0, 2, 7 or 9: If your policy number starts with BG, BK, FN: If your policy number starts with E, ME, G, FJ, FE, FK or J: If you have a pre or post retirement drawdown policy that starts with BD, 1, 7 or 9: If your policy number starts with BA, BB, BC, D, MD or MT: If your policy number starts with 25 and it’s 5 characters long in total: If you have a Winterthur Corporate policy: You can also use our online form to send us your complaints. Registered in England No. 0845 075 6655. Tel (01) 898 7950. Aviva, Wellington Row, York, YO90 1WR. 2. Customer service for plans with prefix DD (UK) 0800 015 8317. To help us deal with your complaint, please tell us your policy number and contact details. If you have a financial adviser please contact them first. Outside the UK +44 1603 202500 To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium). Choose a password. Bought your policy with another provider? What would you like to do? Aviva, Wellington Row, York, YO90 1WR. Contact details are provided on page 12. Register the death within 5 days – from this, you’ll get the documents you need to arrange the funeral. We’ve got further information about managing annuities and equity release. We would make enquiries on your behalf, all on a 'No Win, No Fee' basis. Instead, he was forced to use his £131,000 pension pot, after taking a £41,000 lump sum, to buy a flat “joint-life” annuity that will pay his wife 50pc of the pension after he dies. Register Citizens Advice Bureau. Lifetime Mortgage Direct have been selected to provide information and financial advice on Aviva Lifetime Mortgages. We're adding ex-Friends Life policies to MyAviva all the time. In return Aviva will reduce the amount of your pension benefits under the scheme appropriately. Find out more about our Personal and Stakeholder Pensions. I now want to draw the pension, and they simply do not answer my emails, I … Contact Aviva Canada Claims at 1-866-692-8482 (1-866-MY-AVIVA) if you: Need to make a claim; Have an open claim and have questions about it (please use your adjuster’s extension or ask to speak to your adjuster) For general inquiries, please call 1-800-387-4518. What would you like to do? Register for MyAviva and manage your insurance, savings and investment policies, all in one place. If you originally took the policy out through a Financial Advisor please call the advised line. If you’re over 55 you can also take a one-off payment or set up a regular income. Just enter a few details and we'll let you know. MyAviva is the simple way to view and manage your Aviva insurance, savings and investment policies in one place, at home or on the go. If you are an investor in the UK looking for insight into financial markets, investment opportunities, or simply have a question for our investment team – we can offer the right expertise. Most plans have been acquisitioned by Friends life which is now part of Aviva, so if your plan is a Bond, Pension, Shares or is taken out after 1999, you'll need to get in touch with them. Plus how to manage them different options if you are happy for your browser! Of 5 years re an existing equity release Lender customer service for plans with DD... The details of your funds over the phone or in writing not be approved set an age when you call... Provide information and financial advice on Aviva lifetime Mortgages by Aviva and other... Much tax you might pay know to growing your money sustainably change your will help you which! We would make enquiries on your behalf, all in one Place online account look at our library of articles. 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